On September 11 at 2:30 PM (China Standard Time), ZIM China held a livestream session for its ZEX E-commerce Express service, during which it released an emergency update regarding the recent incident involving the vessel Mississippi. Representatives from ZIM also addressed several key concerns raised by viewers.
1. Overview of Affected Cargo
ZIM confirmed that only a small percentage of containers were impacted by the incident. Notably, shipments originating from South China accounted for an even smaller share of the affected cargo, minimizing the overall impact on exporters in the region.
2. Progress on ZIM’s Response
ZIM has initiated a thorough inspection of all affected deck containers to assess the extent of damage. Updates on the investigation are being shared with booking parties via email in real-time.
As of now, 90% of the EXP PLUS cargo has been successfully discharged and is available for pickup. Operations at ITS Terminal remain stable, with both full-container pickup and empty-container return services proceeding as usual.
3. Key Timeline Updates
- Container Damage Notification: Within 24 hours, ZIM is expected to send out detailed emails to booking parties with updated container status, including identification numbers of damaged or lost containers. (Affected customers will also be contacted directly by Lianyue Logistics upon receiving official confirmation from the shipping line. Please maintain communication with your Lianyue account manager.)
- Operational Recovery: ZIM plans to restore normal operations by the end of this week (U.S. time), including weekend shifts to expedite post-incident handling.
- Container Pickup Availability: Normal pickup procedures are expected to resume early next week.
- Next Voyage Schedule: The following ZEX vessel will call at TRAPAC Terminal.
4. Follow-Up Matters
- Compensation Plan: A formal compensation plan will be announced once the investigation is fully completed.
- Detention Fees: As the root cause of the incident is still under investigation, ZIM has not yet confirmed how detention fees will be handled. The company is actively working to coordinate with stakeholders to protect customer rights.
- Customer Communication Channels: Affected customers will receive direct email notifications. For further inquiries, customers are encouraged to contact ZIM’s customer service team. (Contact details can be found on the official ZIM China WeChat account.)
12 Sep, 2025
